Lillydale Candle Co. is not responsible for shipping costs. A quote will be provided once an order has been submitted.
We try to source the most economical option based on the total weight of the order. This may be Australia Post or Courier Service. Delivery is free within a 20km radius of Lilydale Victoria or at our discretion.
Please ensure you have provided correct delivery address details as we are not responsible for delivery errors due to incorrect address. Shipping fees are calculated based on total weight and location.
Transit time can range from 1 to 7 business days depending upon your location in Australia.
Cancellation / Return / Exchange Policy
In the event that we are unable to accept your order due to exclusivity by another bricks and mortar retailer in the same suburb, we will notify you within 24 hours and cancel the order. Any monies paid will be refunded.
There are no returns or exchange on change of mind or incorrect selection. We will provide a replacement or exchange where the product is defective at fault of ours.
We do not buy back stock. All orders are final once delivered and accepted by the retailer.
Soy wax changes with temperature. It can shrink in the cold and expand/sweat in the heat. This is a natural characteristic of natural soy wax candles. Frosting, wet spots and discolouring will not be accepted as reason for return, replacement or exchange.