Shipping Policy


Monday- Friday: Orders will be shipped within 1-3 business days. 

All orders are fulfilled through Australia Post services with an estimated shipment time of 3-10 business days. However, due to the current covid-19 situation, shipments may encounter delays that extends beyond the expected delivery time frame provided by the carrier.

Shipping costs are not included.

Refund Policy


Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect, damaged or faulty product, we will cover the return shipping cost. To arrange this, please contact our sales team (sales@mylillipilli.com.au) with your date of product delivery, order number and product.

Cancellation / Return / Exchange Policy


You may email our sales team (sales@mylillipilli.com.au) within 5 hours of placing your order during business hours to request a cancellation. Refunds for cancellations are applied once we provide confirmation.