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Shipping Policy

Shipping costs are worked out based on the amount of candles ordered, you may receive an invoice for additional shipping costs on large orders.  All orders will ship from the Mornington Peninsula, Victoria, within 5 business days upon receipt of payment for your order.

If you opt to have your delivery left at your door if unattended you do so at your own risk. Old Vine Candles accepts no responsibility for lost items left unattended. We use a mixture of Australia Post and local couriers. All items will be sent with tracking unless otherwise specified or agreed upon. Lost items will be tracked and if deemed unrecoverable Old Vine Candles will replace the item, please allow extra time for us to try to track and locate your item.

We currently only offer shipping within Australia. Please contact us for any special shipping requests.

As we are constantly trying to do our bit for the environment, you may find that your delivery arrives in ‘pre-used’ packaging, we try to recycle and reuse boxes, bubble wrap and other fillers when possible, this obviously will not affect it’s contents, and helps to keep our costs down, which in turn helps to keep our product cost down for you the customer.

Refund Policy

We stand behind our products 100%. However, If you have any concerns about your purchase, please contact us within 7 days at hello@oldvinecandles.com.au, and we will work with you to make things right!

We can exchange goods for change of mind, however goods must be unused, still packaged, and in a saleable condition. They must be securely posted back to avoid damage and at your own cost. A new delivery fee will be charged before any exchange is sent out.

Refunds will only be given if the product is deemed not as described, is faulty or damaged by the manufacturer. Management reserves the right to make all final decisions in this matter.

Damaged Goods
Unfortunately we are posting a delicate product and from time to time breakages may occur. We sincerely apologise if this happens to you. We take great care in packing our items, however can not predict how they are handled along the way.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information .  If you have received a damaged item, please:

  • specify with reasonable detail the way in which it is alleged that the Product is damaged or defective, including using photographs; and
  • provide us with the delivery note number and such other information as we reasonably require.
  • confirm that the item has not been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  • been dealt with or used contrary to our or the manufacturer’s instructions for the Product; or
  • We may require you to return faulty products before a refund or substitute is given.
  • Faults must be reported within 7 days of receiving the good.

We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

Cancellation / Return / Exchange Policy

In the unlikely event that a product is not available for any reason we may need to cancel a Contract. We will notify you if this is the case and return any payment that you have made.

We will refund any money received from you using the same method originally used by you to pay for the Product.

If you wish to cancel your order please contact our Customer Service Team at hello@oldvinecandles.com.au within 24 hours. Orders cannot be cancelled after this time. Money received will be refunded using the same method originally used to pay for the product, minus a 20% restocking fee.

We can exchange goods for change of mind, however goods must be unused, still packaged, and in a saleable condition. They must be securely posted back to avoid damage and at your own cost. A new delivery fee will be charged before any exchange is sent out.